Refund policy
Cancellation of purchase
Dear customers, "Frutinada" EOOD guarantees the quality of all its products. If, however, they do not meet your requirements, you have the right to refuse one or more items from your order within 14 days of receiving it by sending it to us at your expense, together with the accompanying cancellation form purchase at the address from which it was shipped. Please note the following:
When returning a refused item, it must be accompanied by proof of purchase (receipt, courier bill of lading or invoice) and a purchase cancellation form (Printed and completed - found below), unused and in a commercially preserved condition , with preserved original packaging.
Please take care of the products while they are with you and when you return them to avoid damage or loss in transit;
Don't forget to keep the note from the courier company as proof that your package has been sent. Otherwise, you bear the risk of loss of the goods before we receive them;
For hygiene reasons, bed linen, blankets, pillows, duvet covers, pillow and mattress protectors, towels and bathrobes used for more than 14 days cannot be refused or returned, unless it is within the customer's right to return them. i.e. have a defect confirmed by us;
Individual order items cannot be returned or exchanged. Individual orders include all items in sizes and specifications submitted by the customer. Each individual order is confirmed with an advance of at least 50%, which is not refundable in case of refusal;
Refunds for refused item/s are made in the form of the original payment method, i.e. if the customer paid with a debit card, the amount is refunded with a credit transaction on the same card, within 10 working days of receiving the returned goods. When paying by cash on delivery or bank transfer, the amount for the returned item/s is refunded by bank transfer to a bank account specified by the customer. The shipping amount is non-refundable;
We do not refund items returned after the 14th day of receipt or damaged through the fault of the customer. In case of return of such item/s, they are returned back to the customer at his expense;
The exchange procedure is the same as the purchase cancellation procedure;
The policy of refusal of purchase does not violate the customer's consumer rights in the case of defective / damaged goods.
Complaint
The complaint refers to defective or damaged goods. Upon receipt of the order, the customer has the responsibility to inspect the goods and, if there is a visible defect or damage, notify us by following the steps below.
Do not leave products unchecked and unwrapped. Any visible damage / defects must be reported to us within a reasonable time after receipt of the goods (up to 3 days). Out of concern for its customers, "Frutinada" EOOD also accepts claims for consumer goods submitted up to 14 days after the discovery of the defect/damage. Products that have apparently been used or are damaged as a result of use by the user are not accepted for complaint. The process for making a complaint is the same as for returning a product (please see the steps above).
If you have any questions about the shopping process, deliveries and payment methods, do not hesitate to contact us.
We wish you many pleasant moments shopping at Bodar.bg!
Application No. 6 to Article 47, Paragraph 1, Item 8 and Article 52, Paragraphs 2 and 4 of the Consumer Protection Act (CPA)
STANDARD FORM FOR EXERCISING THE RIGHT OF WITHDRAWAL
To: ...........................
/Merchant's name/
................................................................................
/Address, company ID/
I hereby notify you that I withdraw from the contract concluded by me for the purchase of the following goods/services:
.......................................................... /Description of the product/
The goods were ordered on ......................
The goods were received on ...................... /Specify the date of receipt by the consumer/
................................................................................... /Consumer's name/
City/Town .................................................. /Consumer's address/
................... ..................................
/Date/ /Consumer's signature/
The consumer has the right to withdraw unconditionally from a distance contract or an off-premises contract within 14 days without incurring any costs, except for delivery costs if the consumer has chosen a delivery method other than the standard least expensive method offered by the merchant, and the costs of returning the goods.
The 14-day period begins on the date of:
- Conclusion of the contract – for service contracts;
- Acceptance of the goods by the consumer or by a third party, other than the carrier.
Within 14 days after notifying of the intention to withdraw from the contract, the consumer must return the goods to the merchant. Within 14 days from the date the merchant was informed of the consumer's decision to withdraw from the contract, the merchant shall refund all amounts received from the consumer.